Delivery & Returns

Because we take payment on delivery rather than up front, returns work differently here than at most retailers. Please read this before you order.

Inspect before you pay

This is the important one. When our driver arrives, look at the item properly before any money changes hands. Check the fabric, the colour, the size and the condition.

If it isn't what you expected, say so at the door and pay nothing. The item goes back on the van and that's the end of it. There is no charge, no deposit lost and no argument, because you haven't paid us anything yet.

We would much rather you turned something away on the doorstep than accepted it reluctantly.

Made-to-order items

Most of what we sell is built to your specification — your size, your fabric, your colour, your orientation. Under the Consumer Contracts Regulations, custom-made and made-to-measure goods are excluded from the standard 14-day cooling-off period that applies to off-the-shelf online purchases.

In plain terms: once you have accepted and paid for a made-to-order sofa or bed, we cannot take it back simply because you have changed your mind. It was built for your room and cannot be resold.

This is precisely why we ask you to inspect it first, and why we don't take a deposit.

If something is faulty or damaged

Your legal rights are unaffected by anything above. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

If a fault appears after delivery, contact us straight away on WhatsApp or by phone with photographs and a description of the problem.

Within 30 days: you are entitled to reject the item and receive a full refund.
Within 6 months: we will repair or replace it. If that is not possible, you are entitled to a refund.
After 6 months: contact us anyway. We will look at every case on its merits and do what is fair.

We do not charge for collecting a faulty item.

Cancelling before delivery

If you change your mind before your item is delivered, tell us as soon as you can on WhatsApp or by phone. If we have not yet started making it, there is nothing to cancel and nothing to pay. If it is already in production we will discuss the options with you — but as you have paid no deposit, you are not out of pocket.

Recliners and other stocked items

Our recliner range is bought in rather than made to order. For these items the standard distance-selling rules apply: you have 14 days from delivery to change your mind, provided the item is unused and in its original condition. Return carriage for a change of mind is at your cost; if the item is faulty, we cover it.